Delivery & Returns
Delivery Information
At ClickitFlooring we believe deliveries should made easy, fast, efficient and professional.
If you have any further questions on deliveries, please call us on 01924 457457 or email sales@clickitflooring.co.uk
Free Delivery
Standard Delivery
Standard delivery means orders will be dispatched and delivered within 3-7 working days. All deliveries are subject to stock availability. The day prior to delivery you will contacted by our courier to book you in for delivery, please ensure you provide a telephone number you can be contacted, alternatively you can call us prior to ordering to check we can deliver on your preferred date.
Next Day Delivery
ClickitFlooring can offer an express delivery service on most products with goods being delivered on a next working day basis between the hours of 8am-6pm. This will be dependent on supplier cut off times. Next day delivery is only applicable Monday to Friday. Not available on orders placed on a weekend or bank holiday. All deliveries are subject to stock availability.
Timed Delivery / Specific Day Delivery
This can also be arranged, please contact us for more info
Delivery costs are worked out automatically at checkout, you can also call us or email us.
Arrangements can be made for International deliveries or to Dublin & N. Ireland, Isle of Man, Jersey & Guernsey, Outer Hebrides & Shetland, Isle Of Wight.
Collecting from our store or warehouse is EASY and FREE. Just add the items you require into your basket then at the end choose the collect in store option. We will then contact you let you know when your order is available for collection. When collecting the items you will have to bring your confirmation email, along with a valid form of ID. Drivers licence or passport are both acceptable. You can also choose to pay cash on collection.
Returns
If you decide you want to cancel your order before the order has been dispatched because you have changed your mind, we will give you a full refund on your order.
If you have any issues with your order which are out of your hands, such as a damage, defect or any discrepancies, this will need to be reported to us within 72 hours of the delivery. This should be long enough for you to give the goods a thorough once over and identify any problems. Our delivery drivers have 20 minutes for each customer to inspect their items. If the damages have been reported to us in the given time frame then we will offer you a replacement or a refund. A refund will only be given if a replacement can not be supplied. We require images of each and every single door in your possession in order for us to raise a collection for the doors.
If the order has been dispatched and you have received it we are happy for you to return your items unused, in its original condition within 14 days of receiving them, we will either give you an exchange or a refund minus a collection fee and a restocking charge of 25%.
If you cancel this agreement on this basis, you must inform us in writing and return the products to us immediately, in the same condition in which you received them. Products returned by you within the 7 working day period referred to above will be refunded in full unless of issues stated below.
If you cancel this agreement on this basis and you do not return to the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.
If the ordered products have not been dispatched by us at the time of cancellation we will refund to you all the monies. All orders that have been dispatched, whether in transit, or that have been delivered, that you require to be cancelled will incur an administration and restocking/collection charge. If the goods are with you we can collect for £99 plus vat with an additional 25% handling and restocking fee. You are more than welcome to return the goods your self however we will not be responsible for any damages that may occur.
Once goods are received by us, we will notify you that goods have been received, each item will be inspected, we will then notify you on the status of your refund.
Any refunds will be returned via the original payment method. Please allow up to a maximum of 14 days for the funds to return to your account.
Please note these conditions do not apply on bespoke, clearance stock orders or special orders once the order has been confirmed with you. Any orders which are cancelled before delivery will be charged 70% of the original order value. This amount will be kept by us. On the bespoke goods or clearance stock there are no returns. A 70% deposit is required for custom made orders.